Got a question? We can help!
Frequently Asked Questions
Have a question for us? You've come to the right place! You can search for your question using our handy search bar below. Can't find what you're looking for? Please drop us a message through our contact page.
Popular Questions
Do you buy second hand J40 pedal cars?
Yes we do. Austin Pedal Cars can give a valuation on any J40, following a vehicle appraisal at our offices or via high-quality photographs. We transfer payment and arrange collection swiftly, without any of the hassles associated with a private sale. Have a look at our Used Pedal Cars page for more information.
I’m interested in some customisations, is this something you can help with?
We are happy to discuss the personalisation of bespoke colour and trim (available at extra cost). Other modifications will be reviewed upon request.
Do you have a showroom to view available pedal cars?
Yes, we have a showroom located in the centre of Bicester Heritage, Oxfordshire. To arrange an appointment to view, please contact us.
What are your opening hours?
We are open from 9:00am to 5.00pm Monday to Thursday and 9.00am to 4.30pm on Fridays.
I cannot find the parts I require?
If you are having difficulty finding the parts you require for your J40 our sales team will be more than happy to help. You can either call us on +44 (0)1722 429559 or email us with your query at info@austinpedalcars.com
Delivery
How long will my pedal car take to be delivered?
Austin Pedal Cars offers a range of delivery options when purchasing, the timescale of delivery will depend on your location and the shipping option selected. Please see here for details of our shipping options. Please also note that the Austin J40 continuation car is built to order, timescales for this will be agreed during the order process.
Orders
Can I order replacement parts for my pedal car?
Yes. Austin Pedal Cars offers a full range of parts and accessories for the Austin J40.
How do I change my password?
If you are having problems logging in select the reset password option on the login page to reset your password. If the problem continues, please contact one of our team by phone (+44) 1722 429559 or email info@austinpedalcars.com
Have you received my order?
Upon despatch of your order you should receive an email with the tracking details so you can follow your order. If you do not receive this email then please do not hesitate to contact our customer service team at info@austinpedalcars.com or via telephone (+44) 1722 429559 between 9:00 to 17:00 GMT.
I’ve been sent the wrong item can you help?
We are sorry if you have received a different item to what you were expecting. In order for us to help as soon as possible, please contact our customer service team at info@austinpedalcars.com or via telephone (+44) 1722 429559 between 9:00 to 17:00 GMT.
Can I discuss my order over the phone?
Yes, please contact (+44) 1722 429559 between 9:00 to 17:00 GMT.
Returns
How long do I have to return my order?
Following the delivery of your order you can return the items in their original packaging within 14 days, if they are no longer required.
How long is my warranty period?
We offer a 12-month warranty period on all items sold, subject to the following exclusions:
Wear and tear
Failure of components caused by misuse, lack of servicing and/or care.
Your warranty will be void if the product is modified or altered in a way that affects the geometry of it and/or puts unnecessary stress on the Pedal Car.
Any issues related to using your Pedal car outside of normal pedalling conditions including: collisions, jumping, misuse, accidents, lack of maintenance, abuse and adult use.
This warranty does not affect your statutory rights.
Can I return an item without its packaging?
Any returns should be returned to us in the condition that they were sent, with the packaging provided.
When will I receive my refund?
Once the item(s) are received we will process your refund through the method in which you paid. Card refunds usually take between three and seven days, depending on your card provider. We will notify you once your refund has been processed.
Classic Pedal Cars
What paperwork will I receive with my pedal car?
All Austin Pedal Cars are despatched with an invoice and receipt, warranty details and a heritage certificate. If you purchase a classic car, and it has any historical paperwork available, this will also be sent.
How long will my pedal car take to be delivered?
Austin Pedal Cars offers a range of delivery options when purchasing, the timescale of delivery will depend on your location and the shipping option selected. Please see here for details of our shipping options. Please also note that the Austin J40 continuation car is built to order, timescales for this will be agreed during the order process.
Do you buy second hand J40 pedal cars?
Yes we do. Austin Pedal Cars can give a valuation on any J40, following a vehicle appraisal at our offices or via high-quality photographs. We transfer payment and arrange collection swiftly, without any of the hassles associated with a private sale. Have a look at our Used Pedal Cars page for more information.
Do you have a showroom to view available pedal cars?
Yes, we have a showroom located in the centre of Bicester Heritage, Oxfordshire. To arrange an appointment to view, please contact us.
What age group are pedal cars suitable for?
A typical age range is between 3-11 years old, but this can vary depending on height and physical strength. A good way to determine a good fit is by inside leg measurement (with shoes off!). As a guide, we suggest a minimum length of 45cm and a maximum length of 67cm.
